Returns & Exchange Policy

When can you return or exchange?

• In line with AIDCO's approved returns policy and as confirmed by the sales team, provided the item is in its original, unused condition and packaging.
• With the tax invoice or the order number.
• Returns and exchanges are accepted at any of our branches: Al Arid, Al Kharj, Al Dilam.

Non-returnable items

• Cut cables and wires Made to the customer's request (by the meter).
• Items ordered specially for the customer (special supplier order).
• Used or installed items, or items whose condition has changed.

Defective items

If you receive an item with a manufacturing defect or one that differs from your order, contact us as soon as possible after receiving it, and we will exchange it or refund its value in line with AIDCO's approved returns policy. Items marked "agent maintenance warranty" are covered through the brand's agent, and we will help you get in touch with them.

How refunds are made

By the original payment method, after the returned item is received and inspected; the sales team will confirm the refund date.

For inquiries: WhatsApp or call 920019268.